HOW TO SWITCH TO ARMY ENTERPRISE E-mail

1. DISA mail employs Microsoft Exchange and demands one hundred % CAC use from the https://internet.mail.mil Outlook Internet App (OWA) net page. Here you will have your new account that is compatible with DoD EE.

2. Following you have your CAC set up, you can log into army enterprise e-mail by going to https://net.mail.mil which will give you the capability to access your account. If any error message appears at the time of attempting to access https://internet.mail.mil, it indicates that your Enterprise E mail account either has some difficulty or it is not however made. Now you have to speak to your helpdesk or your organization to establish the estimated date of its creation.

three. If you can not access your account even right after its creation, you can stop by https://status.mail.mil (use your PIV cert or e-mail) to determine the status of your DECC.

4. As soon as you are on DoD Enterprise E-mail, you can get all the emails that are presently in your AKO account by installing Outlook on your computer system and fixing AKO through IMAP. Make a PST and transfer the emails there. As an alternative, you can also forward all emails to your new mail.mil email address one particular by one. http://enterprise-email.org/outlook-2007-imap-set-up/

five. Immediately after the creation of your profile, you can update it by following these methods:

Enter the Defense Manpower Information Center (DMDC) MIL Connect web page. The link is https://www.dmdc.osd.mil/milconnect.
Sign in by clicking a red button shown on the right corner of the screen.
Click OK.
Click the tab named CAC, then login.
Now click your NON Email CAC certificate, and then press OK.
Now write your PIN, and then pick OK.
Click the tab named My Profile, choose Update, and then click View My Profile.
You will be offered with a lot of sub tabs through which you can update your email addresses, snail mail address, telephone numbers of your contacts and your family members, duty variety, etc. It is to be noted that the complete staff of the army is essential to choose the field “U.S. Army Reserve Center.”

six. Although you are accessing your e mail by way of OWA, if you face the error “HTTP/1.1 503 Service Unavailable,” it suggests that the exchange server is either overloaded or down. So you ought to attempt to access your email later.

7. If you want to add your PIV cert to your CAC, and DISA has classified you as a Dual Persona(an Army Reserve soldier who is a DoD civilian as effectively, authorized to maintain 2 CACs) , then you can access your e-mail as follows:

If you are working with Vista, Windows 7, or XP with ActivClientand Java, you can adhere to this guide:

http://www.jbmhh.army.mil/Web/JBMHH/Master%20Files/photos/TTP-DualPersonaPIVAuthCert.pdf

For alternate guidelines and facts, stop by this hyperlink:

https://www.dmdc.osd.mil/self_service/assistance/CAC_-_Activating_a_PIV_Authentication_Certificate.htm

eight. To view your encrypted emails in OWA, make sure that you have S/MIME manage installed in your pc. This can be performed by following these measures:

Click the Possibilities tab
Opt for See All, go to Settings, and you will see S/MIME
Click on the tab Install to set up S/MIME handle
9. You can have full support for your EE account whether or not you are at property, at function, or at the Army Reserve Center. You can have assistance by following these directions:

When you are at household: You can get in touch with the Army Know-how On-line aid desk at the quantity 866-335-2769.
When you are at function: You can speak to the Army Enterprise Service Desk at the number 866-335-2769.
When you are at the Army Reserve: You can get in touch with the help desk at the number 855-55USARC or you can also pay a visit to from your Army Reserve computer system.
ten. To turn off or close the conversation view in OWA, you can check out the link http://kb.iu.edu/data/azwv.html or http://oit2.utk.edu/helpdesk/kb/entry/1669/ . It will guide you how you can do that.

Alternately, comply with these methods:

Click on the drop-down arrow located subsequent to the Arrange tab.
Make confident the box observed next to the Conversation tab is unchecked.
You can verify the box to revert back to your previous preference.
11. If you attempt to use OWA on Windows 7 (both 32 and 64bit), you could encounter the following error/message:

To settle this difficulty, you can set up the S/MIME offered in the Options segment in your OWA account. If you are facing troubles installing S/MIME, then make certain that you have unchecked “Do not save encrypted pages to disk,” which is offered below the sub tab Tools in the Advanced tab.

12. To locate out the mailbox space you are applying in OWA, you can hold your mouse over your name in your mailbox folder.

NOTE: You could will need to do as follows:

13. Facing the error “This message can not be decrypted “, is not some thing severe. You can attempt to reopen the message when once more making use of OWA if you possess a sensible card–based digital ID. You just need to insert the card. You will need to be certain that the email address listed on your CAC is also present in your Exchange profile.

14. Once you get the notification that your account has been transferred to Enterprise E mail from AKO, you can save all of your emails from AKO by following NETCOM’s TTP on Manual Exporting of AKO E mail Information to Enterprise E mail. You can obtain this file on AKO and in Word format. https://login.us.army.mil

15. If you are about to retire in the subsequent coming months, you can request NOT to be switched to mail.mil, if you want, by visiting the link under to get appropriate info.

AKO to mail.mil transition page

https://www.us.army.mil/suite/page/EnterpriseEmailTransition

16. In case you do not want to migrate to mail.mil since you don’t have a laptop or computer, or you use your nearby library to access your AKO email, or even don’t possess a CAC reader, you can request a waiver by going to this link.

AKO to mail.mil transition page

https://www.us.army.mil/suite/page/EnterpriseEmailTransition

17. If you want to update mil Connect (e.g., immediately after being wedded to yet another soldier) and are unable to get your specifics to show up as you being the sponsor, then it may possibly bring you up as a loved ones member. Adhere to these measures:

Go to the sign-in page and choose the CACtab
Click on Manage Account
Click the Select Sponsor tab
Click on your name, offered in the drop-down menu
Click Save
Click the solution Continue to milConnect web site, appearing on the subsequent screen.
You are now in a position to login as yourself and revise the milConnect web-site.
18. If you are getting prompted for your PIN constantly when working with Windows 8’s constructed-in intelligent-card utility, then you will have to be aware of that Windows 8’s built-in sensible-card utility is deprived of the selection to retailer your PIN (like ActivClient does).

DISA (Enterprise E-mail) will always ask you for your PIN. The only way out is installing Coolkey or CSSi. You can get details related to this on Windows 8’s support web page.

he Department of Defense (DoD) Enterprise Email (DEE) service supplies secure cloud-based email to the DoD enterprise that is designed to boost operational efficiency and facilitate collaboration across organizational boundaries. As an enterprise-wide service, DEE reduces the price of operations and upkeep by consolidating hardware into DISA's safe, worldwide Defense Enterprise Computing Centers (DECCs). DEE creates a popular platform for the DoD, guaranteeing Agencies can conveniently and effectively share info amongst virtual groups that are geographically dispersed and organizationally diverse. The technical and functional advantages of DEE involve: http://enterprise-email.org/digitally-signing-and-encrypting-emails/

Secure access to your e-mail anyplace, at anytime, from any spot, regardless of whether stationary or mobile
Coordinating efforts by sharing individual, organizational, and resource calendars across the DoD
Cost reduction of e mail by eliminating unnecessary administration and inefficient resource utilization, enabling resources to focus on other priorities
Replication of information between the DECCs, guaranteeing communications are safe and accessible when necessary
DEE is made to support the deployment of email capability for four.5 million users and a international address list (GAL) scaled to help ten million objects (e.g., DoD widespread access card (CAC) personas and non particular person entities (NPEs). Utilizing a modular design, DISA's Enterprise Solutions has the capability to develop capacity to support the DoD. Infrastructure is situated at strategic geographic locations around the globe. DISA replicates data amongst paired websites to facilitate continuity of operations (COOP) in the occasion of a catastrophic failure, which incorporates a 24/7 central service desk. This strategy ensures:

Messages are protected and accessed securely
The "guns, guards, and gates" offer safety to protect an agency's information from physical threats
The DoD's strategic initiatives and an organization's mission are met
Coordination of efforts by sharing individual, organizational, and resource calendars across the DoD
Effective operations and collaborative capabilities with DEE's interoperability with Enterprise Solutions such as Identity and Access Management and the DoD Enterprise Portal Service (DEPS)
Regular Options
Feature    Description
Outlook
E mail can be accessed with the Outlook Anywhere client on your nearby desktop or Outlook Web Access (OWA) NIPR OWA can be accessed from the NIPRNet and Online. https://akologin.us.army.mil/suite/login/html/login.html

*All DEE access needs a CAC enabled workstation.
Basic Class Service – 512MB Mailbox
Enterprise Class Service – 4GB mailbox with archiving
Message Size - Customers can send messages up to 20MB
Deleted Items Recovery – Customers will have access to "Recover Deleted Products" which will allow them to recover things they have permanently deleted for up to 14 days right after they permanently deleted the original message.
Calendars – Customers on DEE will have capacity to share their calendars across the DoD as necessary for their requires.
Delegation – DEE supports delegate access which supplies customers to potential to enable access to other customers to manage or view their e mail and calendars. Integrated in delegation is the "Send on Behalf" permission which makes it possible for customers to compose and send message on behalf of the mailbox they have been given delegate rights to.
Out of Workplace Assistant – This functions permits customers to set up automatic reply to incoming messages with their chosen text when they mailbox receives an e mail when users will be away from their mailboxes. Users can configure the out of workplace message with certain start out and end times.
Safe Access    DEE access is CAC Authenticated, customers will acquire access to their e mail with their E mail certification employing a transport layer security (TLS) session, S/MIME, and sophisticated mail messaging hygiene to protect your e-mail
Mail Sanitization    DEE utilizes the Electronic Mail Security Gateway (EMSG) for World wide web e mail website traffic and McAfee GroupShield for all e-mail
Autodiscover    Exchange Autodiscover makes it possible for customers to set up their profile from Exchange when they sign in with their DEE address which they can get making use of Outlook Net Access
Cached Exchange Mode    DEE operates in Cached Exchange Mode which maintains a client-side copy of a users' mailbox in Outlook and synchronizes the copy automatically with DEE. This permits customers to preserve optimal responsiveness with the method even when network circumstances exists that could otherwise affect users.
DoD Personas
DISA's Enterprise Services receives authoritative data from 1 centralized supply maintained by the Defense Manpower Information Center (DMDC). DMDC maintains personnel information and facts related with a user's Typical Access Card (CAC). Identity Synchronization Solutions (IdSS) receives the persona data from DMDC and maintains accounts for DoD personas in the Enterprise Applications and Services Forests (EASF).
Deleted Accounts – DEE receives daily updates to consist of account deletions, this occurs when a user turns in their CAC and DMDC updates their records with regards to the persona. Just after DEE receives the deletion, the email account is in a position to acquire emails for added 7 days. If the user receives a CAC, with the exact same persona form code, in the 7 day timeframe they regain access to their account with no interruption. Accounts that are deleted stay in the method for 120 days and can be reactivated if the user receives a CAC with the exact same persona type code inside that time period.
Dual Personas - Lots of users within the DoD have dual personas linked with their various roles inside the DoD, such as Civilian (CIV) and Reservist (MIL). DEE is in a position maintain accounts for each and every persona as necessary.
International Address List - Supplies access to the Global Address List (GAL) that offers make contact with facts for the DoD CAC population with data and access to users from across the DoD.
Milconnect – DMDC maintains a portal to permit finish users to update to their make contact with data which will be updated in the DEE GAL within 24 hours of the alterations becoming submitted.
Offline Address Book (OAB) will be established for an organization, the OAB is cached locally and is out there to customers operating offline
Non Particular person Entity Accounts    Non person entity accounts involve distribution lists, organizational mailbox, audio/video conference bridge, room, vehicle, transportable audio-visual device, other equipment, and miscellaneous NPEs as required.
Naming Normal
DEE follows the DoD Enterprise USERNAME, Show Name, and Email Address Regular beneath the authority of DOD Directive 8320.03 This directive is followed inside DEE and DMDC for the creation of the persona and non-particular person entity @mail.mil e-mail addresses and show names.

E-mail address examples as follows:

Enterprise username basic type - initially name . middle initial . last name sequence number . persona form code
Example of user mail address – John.E.Smith26.civ@mail.mil
Corresponding display name - Smith, John E CIV DISA ESD (US)
Non Person Entity username common kind - DOD Element . DOD Sub-Component . NPE Location . NPE Variety . NPE Descriptor (instance: "disa.meade.esd.list.everyday-updates")
Example of NPE address – disa.meade.esd.list.daily-updates@mail.mil
Corresponding show name – DISA Ft Meade ESD List Every day Updates
Capacity
Using DISA Enterprise Service's Pod technology architecture, DEE will help 105,000 (NIPR) and 41,000 (SIPR) users per Pod and is capable for scaling to the requirements and size of an organization. Each and every Pod has the capacity to offer Enterprise E-mail service for users, neighborhood redundancy, and Continuity Of Operations (COOP) service for Pod(s) at other service delivery place(s). Pods include their own storage and archiving capacity, along with the components necessary to present mobile device solutions, terminate secure user sessions, and transfer mail.

DEE is created to help the deployment of e mail capability for four.five million customers and a worldwide address list (GAL) scaled to help 10 million objects (e.g., DoD Prevalent Access Cards personas and Non Person Entities).

Service Continuity
DEE design delivers redundancy each locally and remotely for all components of the system, replicating data among paired websites to facilitate COOP in the occasion of a catastrophic failure. DEE is implemented at all DISA DECC locations all through the globe to deliver service and optimal performance primarily based on geographic places to customers. These websites are strategically paired to give COOP with every site having the capacity to assistance the key instance and paired web-site in the occasion of a COOP circumstance. Information is continuously replicated from the principal web page to the paired web-site. This style permits DEE to present this service with 99.9% availability.

Service Desk Assistance
DEE gives a Level II, Tier I service desk to an organization's Level I, Tier I and II end user support. DEE service desk will coordinate with an organization's service desk to resolve incidents and issues related to DEE really should they arise. DISA integrates organizations into the operational structure and gives 24/7 support through a central service desk - making certain you obtain the support and information assurance you need, when you need to have it most.

The DEE Service Desk utilizes a combination of remote access/manage solutions and touch labor help for linked customer help to resolve incidents and problems connected to DEE. The DEE Service Desk will escalate ticket(s) employing their typical ticket procedures.

OPTIONAL Options
Feature    Description
Archiving
The archiving function inside DEE gives users with a PST no cost encounter by automatically moving older messages (greater than 120 days) into a message archive. When moved into the archive, users are able to reply, forward, or read attachments from any message. Archiving permits organizations to additional restrict the use of PST's and improved manage what information customers are preserving locally.

Archiving takes spot nightly and automatically requiring no user intervention. Messages that are older than 120 days will be archived and viewed as a message stub. The message stub contains a summary of the original message as properly as a URL to retrieve the message.

Journaling    In order to adhere to legal and regulatory specifications, DEE offers the potential to retain all messages and their attachments sent to and from selected journaled mailboxes. A copy of messages and attachments are stored in a separate mailbox, normally referred to as the message journal. Users are unable to delete or modify content contained in this mailbox, and messages are retained for a period of up to ten years. Moreover, DEE has the ability to permit trusted administrators to search non-encrypted messages within journaled mailboxes.

Rights Managements    Rights management permits a sender to limit recipients' capacity to forward or print selected messages.
*Needs a Microsoft Enterprise CAL

Mobility    Blackberry – DEE delivers unclassified mobile email messaging to buyers applying the BlackBerry platform. The BlackBerry Enterprise Servers (BES) are co-positioned with the users' Exchange mailboxes in DEE Pods deployed worldwide. Customers are capable to choose resources to receive administrative rights to the BlackBerry atmosphere in order to offer Level I/Tier I or II assistance.
Value TO OUR MISSION PARTNERS
DEE is built on a configurable, multi-tenant atmosphere with the inherent capabilities of Microsoft Exchange 2010. DISA manages the prevalent infrastructure that supports and delivers the DEE option. DEE enables an organization to:

Efficiently and successfully perform collectively by permitting customers to exchange electronic mail including attachments among the DoD and other e mail systems
Have calendar functionality with access to the GAL which consists of all CAC holders inside the DoD, permitting customers to coordinate across DoD Elements
Very easily and correctly share facts amongst virtual groups that are geographically dispersed and organzationally diverse by way of a frequent DoD platorm
Extra Data
DISA has common overall performance level data offered for our partners to view. Added information can also be offered as requested. All performance information to be provided will be documented in the SLA which will be executed when the service is ordered.

Around 500,000 Army AKO webmail customers are scheduled to migrate to DOD Enterprise E-mail beginning in February 2013. The group presently utilizes AKO webmail for their principal Army e mail, and they are one particular of the last big Army groups to migrate to DOD Enterprise E mail, or DEE. http://enterprise-email.org/html-wont-display-in-webmail/

The AKO Webmail migration is element of the general Army migration from legacy e mail systems to DEE. Of the roughly 1.five million Army customers, 760,000 have already migrated.

The February AKO Webmail migration will affect Soldiers, Army civilians, and contractors with popular access cards, but who do not frequently use a government laptop or computer to use Army email. Also affected are users whose e-mail is supplied by a server belonging to an additional military element. The migration will involve AKO e mail only. Calendars and contacts will not migrate this is a limitation of the migration tool.

Once the user has migrated to DEE, e-mail bound for AKO accounts -- "john.doe@us.army.mil," for example -- will be automatically forwarded to DEE accounts with an "@mail.mil" extension.

Though AKO email addresses will remain valid, the migrated user will no longer have the linked AKO mail storage, mail handling capability, and mail interface that was supplied by AKO. Soon after the migration, DEE will supply those capabilities, which includes a web-enabled mail interface located at https://internet.mail.mil/.

Deployed Soldiers who have not migrated to DEE will continue to use AKO webmail until they re-deploy. Warrior Transition Command Soldiers whose e-mail accounts have migrated to DEE could also continue working with AKO mail as an solution. Facts are becoming worked out and extra information will be supplied by means of WTC in the near future.

Folks who are retirees -- even if they have a Popular Access Card, known as a CAC, for a further role, such as getting an Army civilian or contractor -- loved ones members, and other AKO customers devoid of CACs will keep their AKO e-mail. As part of the migration to DEE, the Army will sooner or later transition from the current AKO platform and present households and retirees alternate safe access to relevant Army and DOD portals.

DOD Enterprise E mail accounts are only accessible with a widespread access card, via a web browser on a laptop or computer with a CAC reader. Due to the fact DEE supports the use of practically any net browser and any operating method, practically any laptop can be utilized. Accessing DEE by username and password is not allowed.

Customers who presently access AKO with a CAC will be able to access DEE using the exact same computer. Those who at the moment access AKO webmail using only a username and password should really take the steps important to configure their computer system to be accessible making use of a CAC. Waiting to address the problem till e-mail migration begins could outcome in interrupted access to email.

For information on how to CAC-enable a house pc, stop by the AKO CAC Reference/Resource Center or militarycac.com.

Quite a few present AKO webmail capabilities will disappear with DEE simply because of security vulnerabilities. Users will locate:

-- No access by means of Outlook (and the AKO Outlook connector) using a non-government pc.

-- No access making use of IMAP/POP protocols from a commercial e mail client such as Outlook or Thunderbird. These consumers do not help the mandated CAC PKI certificate authentication requirement.

-- No access from individual mobile devices, given that they generally call for either IMAP or POP protocols. http://en.wikipedia.org/wiki/Army_Knowledge_Online?

For e-mail troubles connected to the AKO migration to DEE, users ought to continue to get in touch with the AKO helpdesk at 1-866-335- 2769 select two for "AKO", then choose 3 for "other". The helpdesk can assist with AKO account access, AKO "how-to" concerns, and accessing DEE on a non-government laptop or computer. Desktop DEE users should really continue to speak to their network enterprise center or equivalent help entity.

For basic information about the transition to Defense Enterprise E mail, such as frequently asked inquiries, pay a visit to https://www.us.army.mil/suite/page/EnterpriseEmailTransition.

Roughly 500,000 Army AKO webmail customers are scheduled to migrate to DOD Enterprise E mail starting in February 2013. The group presently utilizes AKO webmail for their main Army e mail, and they are one of the final large Army groups to migrate to DOD Enterprise E-mail, or DEE. http://enterprise-email.org

The AKO Webmail migration is element of the all round Army migration from legacy e mail systems to DEE. Of the around 1.5 million Army customers, 760,000 have currently migrated.

The February AKO Webmail migration will affect Soldiers, Army civilians, and contractors with frequent access cards, but who do not routinely use a government computer to use Army e-mail. Also affected are customers whose e-mail is offered by a server belonging to yet another military component. The migration will include things like AKO e mail only. Calendars and contacts will not migrate this is a limitation of the migration tool.

After the user has migrated to DEE, e-mail bound for AKO accounts -- "john.doe@us.army.mil," for example -- will be automatically forwarded to DEE accounts with an "@mail.mil" extension.

Though AKO e mail addresses will stay valid, the migrated user will no longer have the related AKO mail storage, mail handling capability, and mail interface that was offered by AKO. Following the migration, DEE will supply those capabilities, such as a internet-enabled mail interface situated at https://net.mail.mil/.

Deployed Soldiers who have not migrated to DEE will continue to use AKO webmail till they re-deploy. Warrior Transition Command Soldiers whose e-mail accounts have migrated to DEE may well also continue applying AKO mail as an option. Details are becoming worked out and a lot more data will be offered by way of WTC in the near future.

Folks who are retirees -- even if they have a Typical Access Card, recognized as a CAC, for a further part, such as becoming an Army civilian or contractor -- family members, and other AKO customers without having CACs will retain their AKO e mail. As portion of the migration to DEE, the Army will sooner or later transition from the current AKO platform and offer families and retirees alternate safe access to relevant Army and DOD portals.

DOD Enterprise Email accounts are only accessible with a popular access card, by way of a internet browser on a pc with a CAC reader. Given that DEE supports the use of practically any web browser and any operating technique, practically any laptop can be used. Accessing DEE by username and password is not allowed.

Customers who presently access AKO with a CAC will be able to access DEE working with the same computer. These who presently access AKO webmail making use of only a username and password must take the actions vital to configure their computer to be accessible utilizing a CAC. Waiting to address the issue until email migration starts could result in interrupted access to email.

For information and facts on how to CAC-enable a house laptop or computer, stop by the AKO CAC Reference/Resource Center or militarycac.com.

Quite a few current AKO webmail capabilities will disappear with DEE since of security vulnerabilities. Customers will come across:

-- No access by way of Outlook (and the AKO Outlook connector) applying a non-government personal computer.

-- No access utilizing IMAP/POP protocols from a industrial e mail client such as Outlook or Thunderbird. These clientele do not support the mandated CAC PKI certificate authentication requirement.

-- No access from personal mobile devices, considering the fact that they normally call for either IMAP or POP protocols. https://www.us.army.mil/?

For e mail difficulties related to the AKO migration to DEE, users really should continue to call the AKO helpdesk at 1-866-335- 2769 choose two for "AKO", then pick 3 for "other". The helpdesk can help with AKO account access, AKO "how-to" concerns, and accessing DEE on a non-government laptop or computer. Desktop DEE customers really should continue to contact their network enterprise center or equivalent assistance entity.

For common information about the transition to Defense Enterprise E-mail, including frequently asked concerns, check out https://www.us.army.mil/suite/page/EnterpriseEmailTransition.