1. DISA mail employs Microsoft Exchange and demands one hundred % CAC use from the https://internet.mail.mil Outlook Internet App (OWA) net page. Here you will have your new account that is compatible with DoD EE.
2. Following you have your CAC set up, you can log into army enterprise e-mail by going to https://net.mail.mil which will give you the capability to access your account. If any error message appears at the time of attempting to access https://internet.mail.mil, it indicates that your Enterprise E mail account either has some difficulty or it is not however made. Now you have to speak to your helpdesk or your organization to establish the estimated date of its creation.
three. If you can not access your account even right after its creation, you can stop by https://status.mail.mil (use your PIV cert or e-mail) to determine the status of your DECC.
4. As soon as you are on DoD Enterprise E-mail, you can get all the emails that are presently in your AKO account by installing Outlook on your computer system and fixing AKO through IMAP. Make a PST and transfer the emails there. As an alternative, you can also forward all emails to your new mail.mil email address one particular by one. http://enterprise-email.org/outlook-2007-imap-set-up/
five. Immediately after the creation of your profile, you can update it by following these methods:
Enter the Defense Manpower Information Center (DMDC) MIL Connect web page. The link is https://www.dmdc.osd.mil/milconnect.
Sign in by clicking a red button shown on the right corner of the screen.
Click OK.
Click the tab named CAC, then login.
Now click your NON Email CAC certificate, and then press OK.
Now write your PIN, and then pick OK.
Click the tab named My Profile, choose Update, and then click View My Profile.
You will be offered with a lot of sub tabs through which you can update your email addresses, snail mail address, telephone numbers of your contacts and your family members, duty variety, etc. It is to be noted that the complete staff of the army is essential to choose the field “U.S. Army Reserve Center.”
six. Although you are accessing your e mail by way of OWA, if you face the error “HTTP/1.1 503 Service Unavailable,” it suggests that the exchange server is either overloaded or down. So you ought to attempt to access your email later.
7. If you want to add your PIV cert to your CAC, and DISA has classified you as a Dual Persona(an Army Reserve soldier who is a DoD civilian as effectively, authorized to maintain 2 CACs) , then you can access your e-mail as follows:
If you are working with Vista, Windows 7, or XP with ActivClientand Java, you can adhere to this guide:
http://www.jbmhh.army.mil/Web/JBMHH/Master%20Files/photos/TTP-DualPersonaPIVAuthCert.pdf
For alternate guidelines and facts, stop by this hyperlink:
https://www.dmdc.osd.mil/self_service/assistance/CAC_-_Activating_a_PIV_Authentication_Certificate.htm
eight. To view your encrypted emails in OWA, make sure that you have S/MIME manage installed in your pc. This can be performed by following these measures:
Click the Possibilities tab
Opt for See All, go to Settings, and you will see S/MIME
Click on the tab Install to set up S/MIME handle
9. You can have full support for your EE account whether or not you are at property, at function, or at the Army Reserve Center. You can have assistance by following these directions:
When you are at household: You can get in touch with the Army Know-how On-line aid desk at the quantity 866-335-2769.
When you are at function: You can speak to the Army Enterprise Service Desk at the number 866-335-2769.
When you are at the Army Reserve: You can get in touch with the help desk at the number 855-55USARC or you can also pay a visit to from your Army Reserve computer system.
ten. To turn off or close the conversation view in OWA, you can check out the link http://kb.iu.edu/data/azwv.html or http://oit2.utk.edu/helpdesk/kb/entry/1669/ . It will guide you how you can do that.
Alternately, comply with these methods:
Click on the drop-down arrow located subsequent to the Arrange tab.
Make confident the box observed next to the Conversation tab is unchecked.
You can verify the box to revert back to your previous preference.
11. If you attempt to use OWA on Windows 7 (both 32 and 64bit), you could encounter the following error/message:
To settle this difficulty, you can set up the S/MIME offered in the Options segment in your OWA account. If you are facing troubles installing S/MIME, then make certain that you have unchecked “Do not save encrypted pages to disk,” which is offered below the sub tab Tools in the Advanced tab.
12. To locate out the mailbox space you are applying in OWA, you can hold your mouse over your name in your mailbox folder.
NOTE: You could will need to do as follows:
13. Facing the error “This message can not be decrypted “, is not some thing severe. You can attempt to reopen the message when once more making use of OWA if you possess a sensible card–based digital ID. You just need to insert the card. You will need to be certain that the email address listed on your CAC is also present in your Exchange profile.
14. Once you get the notification that your account has been transferred to Enterprise E mail from AKO, you can save all of your emails from AKO by following NETCOM’s TTP on Manual Exporting of AKO E mail Information to Enterprise E mail. You can obtain this file on AKO and in Word format. https://login.us.army.mil
15. If you are about to retire in the subsequent coming months, you can request NOT to be switched to mail.mil, if you want, by visiting the link under to get appropriate info.
AKO to mail.mil transition page
https://www.us.army.mil/suite/page/EnterpriseEmailTransition
16. In case you do not want to migrate to mail.mil since you don’t have a laptop or computer, or you use your nearby library to access your AKO email, or even don’t possess a CAC reader, you can request a waiver by going to this link.
AKO to mail.mil transition page
https://www.us.army.mil/suite/page/EnterpriseEmailTransition
17. If you want to update mil Connect (e.g., immediately after being wedded to yet another soldier) and are unable to get your specifics to show up as you being the sponsor, then it may possibly bring you up as a loved ones member. Adhere to these measures:
Go to the sign-in page and choose the CACtab
Click on Manage Account
Click the Select Sponsor tab
Click on your name, offered in the drop-down menu
Click Save
Click the solution Continue to milConnect web site, appearing on the subsequent screen.
You are now in a position to login as yourself and revise the milConnect web-site.
18. If you are getting prompted for your PIN constantly when working with Windows 8’s constructed-in intelligent-card utility, then you will have to be aware of that Windows 8’s built-in sensible-card utility is deprived of the selection to retailer your PIN (like ActivClient does).
DISA (Enterprise E-mail) will always ask you for your PIN. The only way out is installing Coolkey or CSSi. You can get details related to this on Windows 8’s support web page.
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