SPONSOR MANAGEMENT CONSOLE

The Sponsor Management Console on AKO/DKO is where complete account holders go to manage their sponsored accounts for actions such as initial approval or periodic re-approval. You can locate a list of all the points you can do inside your Sponsor Management Console as well as the access restrictions it has here on this page.

If you are Retired from the Army or in the Army Individual Ready Reserves you may sponsor only household member guest accounts but you may perhaps log in to AKO with your username and password to manage your guests. All other sponsors, like these from Active Duty, Army Reserves, Army National Guard, and Department of the Army Civilians are expected to log in to AKO employing their CAC to handle their sponsored accounts.http://enterprise-email.org/what-is-army-knowledge-online-ako/

Access
Access your Sponsor Management Console by first logging in to the portal, then opening the ‘My Account’ menu and clicking on ‘SMC’ beneath where it reads ‘Sponsor Management’. Right here is exactly where you will discover your Sponsor Management Console.

Approving Accounts
As the sponsor of a guest account you are essential to give each the initial approval and typical re-approval primarily based on the guest’s account form and verification status. Verified Family members Member accounts require re-approval each 3 years all other verified guest account call for re-approval every single year and non-verified accounts call for re-approval every single 150 days.

For much more information and facts about account verification please see HOW CAN I Confirm MY SPONSORED ACCOUNT?.

Denial / Rejection
As a sponsor is accountable for the accounts they have authorized sponsors also have the ability to deny access to any account that is beneath their sponsorship. Sponsors do this by denying or rejecting the account either at the initial request or at any point important. Note that even soon after rejecting an account a guest user can have their account re-activated underneath a new sponsor.

Modify Revoke Date
This adjustments the expiration date of the guest account. This is generally applied either for an automatic account deactivation date or to force a re-approval action early.

Transform Sponsor
The sponsor of a guest account can alter the sponsorship of any of their guests to one more user. The prospective new sponsor will nevertheless want to approve the account.

Alter Account Type
If a guest beneath your sponsorship registered with the incorrect account kind or alterations their account kind, such as altering from a Family Member to a Contractor, you may transform their designation here.

Altering to or from E mail-Only
Sponsors can elect to restrict their sponsored guests to be E mail-Only. You can add or take away this restriction in your Sponsor Management Console.http://www.disa.mil/News/PressResources/2012/dee500

Sponsor Comment
A sponsor comment is a note that can be placed on any sponsored accounts that can be viewed by the service desk and taken as a valid message from the sponsor. If there are any difficulties verifying the identity of a guest you could be requested to put a sponsor comment on 1 of your sponsored accounts.

Inactive Accounts
If an account under your sponsorship expires or is rejected the sponsored account nonetheless remains attached to your sponsor management console in case the sponsored account needs management immediately after the expiration/rejection date such as re-approving an old employee or altering their sponsor. If an account expires or otherwise turns inactive beneath your sponsorship it will move to a unique Inactive Account list which you can access by scrolling to the bottom of your Sponsor Management Console and clicking the ‘View Inactive Accounts’ link.

Actions on Multiple Accounts
If you ever need to handle a number of accounts with a single action (such as approving or rejecting a number of accounts at the time of employment or separation) you can do this by putting a check mark in the box subsequent to every user you want to edit and then carry out your action.

Restricted Sponsors
Inactive Reserve soldiers and Retired soldiers are in a position to sustain guest accounts for their family members members and only their family members members. AKO utilizes the DEERS database to validate each the guest and the sponsor in this case. This demands both the sponsor’s and the guest’s AKO username to specifically match their DEERS entry exactly where this may well not have been essential just before your transition.

If you are a Retiree or an Inactive Reservist and encounter any errors sponsoring your household members for AKO accounts please get in touch with the service desk.